HC Work Product Design Case Study

HR, Payroll & Training SaaS

Performing all HR management with a single system.

The overall management of HR requires a huge amount of processes, complex workflows, and a lot of information. My main task at HCWork was to simplify task flows by listening to customers, contribute to the analysis and documentation of developed functionalities, as well as propose new features that would ensure keeping the system updated with market trends, competition, and the requirements of its clients.

We transformed core workflows, drastically improving usability and resulting in significant lifts across key metrics, achieving substantial gains in both SUS and NPS scores.

ClientWorkia
IndustryHuman Resources
ServicesProduct Design & Front-End
Websitewww.workiasolutions.com

The goal

Improved the usability of the most important system flows, boosted existing functionalities, and proposed new features based on real user needs.

There was much to be done as the system was vast, with over 150 flows grouped into 16 modules, lacking a design system to unify criteria. This led to layouts, styles, fonts, colors, and labels that differed within the system, giving a sense of unfinished work, error, or poor quality. It had an information architecture of only one level, without user assistance systems. Overall, the system seemed like an MVP that, due to its rapid growth, never had the chance to mature.

I played an important role accompanying the BAs and TLs in the ideation, modification, and documentation phase of the functionalities to evaluate their implementation in the roadmap for each quarter.

The Proccess

Organizing the wishlist

With so many things to change, the first step was to define which processes / functionalities / flows or sections were the most critical for the business, which ones were the most valuable for users, and which ones were the most important for differentiating us (or could differentiate us) from the competition. I gathered information from stakeholders, conducted questionnaires and interviews with users, and conducted market research that culminated in a SWOT analysis and a Red Route Analysis of the current system, along with a comparison with the closest competitors and the best in the market.